Terms and Conditions

Refund Policy

Goods can be returned for a refund or exchange however you must notify us within 14 days of receipt, you must then return the goods within 14 days of you notifying us that you wish to do so, returns cannot be accepted after this time.

The cost and responsibility of returning the items will be yours as we are not able to arrange a collection on your behalf.

Please remember larger, heavier items will need to be returned using a carrier so please be aware their charges will be dependent on the weight and volume of the package.

Goods must be returned to us in a re-saleable condition. We are not able to credit goods that are received back as damaged so recommend that you insure the items with your chosen carrier against damage and loss.  

Ordering products constitutes a legally binding contract, subject to UK law.

**IMPORTANT INFORMATION** – WHEN RETURNING YOUR PARCEL PLEASE MAKE SURE IT IS ADDRESSED TO UNIT 4, IF THE GOODS ARE DELIVERED TO THE INCORRECT WAREHOUSE THEN YOUR RETURN/REFUND COULD BE DELAYED.  

IN ORDER TO PROCESS YOUR REFUND AS QUICKLY AS POSSIBLE PLEASE SEND US THE PROOF OF DELIVERY WHEN SIGNED FOR AT THE RETURNS ADDRESS

 

Delivery

Most items are kept in stock and despatched by courier and normally arrive within 2 days. A receipt signature is required, so any preferred delivery date / address should be advised. Saturday delivery and a before noon delivery is currently suspended as the carriers at present cannot guarantee this service.

Although it is not expected for any damage to occur during transit, please remember that a consignment must not be signed for if there is any evidence of damage. It is your responsibility to check the contents of your package and notify the driver that you wish to decline delivery. Please report any damage to us within 48 hours so that we can arrange for replacements to be sent. We will not be liable for replacement of any broken pieces if they have been signed for in “Good Condition”.

Privacy Statement

We do not divulge customer personal details unless required by law to do so. We do not sell contact details to third parties and we do not engage in any mass mail,email or telephone marketing campaigns. Any and all information given to us is treated as strictly confidential.

Legal

NMC-Copley is a trading style of NMC-UK